****** BY ********* AS WELL AS MIWAY

<p>I’ve been ****** by ********* as well as Miway Insurance Company</p> <p>I am terribly unhappy and disgusted with the service received for my claim with Miway. I had a burglary on the 21 June 2017. I registered my claim on the 22 June 2017. RamanoRambau was the assessor appointed to handle this claim. From the beginning we have been very co-operative and gave him all the assistance required. I fill in a consent letter giving him access to all information required with regard to the claim. He got an investigator to test my alarm because I told them that my neighbour called me when the alarm triggered, I have witnesses who confirmed that the alarm was continuously ringing. One witness called Monitor Net whilst the other call Zello. When ADT denied getting a signal the unit was tested with the officer and proved to be working. According to Ramano the investigator confirmed that the unit was working. We have given the assessor the CCTV footage showing the intruders getting into our premises. There was a clear picture of the vehicle used. I have also given my neighbour’s details who confirmed to the investigator that the alarm definitely triggered. With all this information my claim was rejected with “Security Requirements not met”. I emailed Ramano on the 10 July 2017 stating that I will be sending an objection but in the meantime I want to know if my contents are covered and what is the security requirements needed. His response was that I talk to the call centre, which I did. They referred me back to claims because I do have an alarm and I am linked with ADT Security Company. I am still dumbfounded because I have all the requirements including all the proof. I am paying a monthly premium without failure. I feel what difference is it been burgled and still ********** by your insurance company. Is MiwayInsurance Company reputable?…..do they honor their clients? NO</p>