Roadside assistance is beyond poor.

My husband, Policy Holder E.P Bruwer requested Roadside assistance at 10.20 on 21/11/2018 from Miway. The reference number is C908997. By 13.55 he had not received assistance. In the process he contacted Miway constantly, was left to hold on for 18 minutes at a time and had to call the contractor, A1 Assist, himself, to ask when his assistance would arrive. He was told that his call was logged at around 12.00 only, a complete fabrication, he called at 10.20 as his records show, - and also told by the contractor A1 that because he was impatient and had an attitude - they were in fact cancelling the tow truck. I tried to assist him by also calling in to see if I could find out what the problem was. It was just holding on, holding on and holding on. A most infuriating 'Wait- We can't take your call' Music Extract plays over and over. You hang on but the actual Miway consultant has yet again vanished. My last call had by 17 min in, not been answered . What a most distressing, wasted day and all because your commitment to customer service is questionable and your choice of service provider is in need of review. I have received a Whatsapp message from my husband, the tow truck arrived at 14.06. How do we claim a refund for the hours spent on our cell phones today trying to enquire as to the whereabouts of the tow truck vehicle? How do we reclaim the lost hours spent waiting fruitlessly? How does one deal with the annoyance, anger and frustration and continue to use Miway as your insurer? The answer seems simple- Yourway is not Miway.

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