Roadside Assistance: Claims and Service Excellence

For my recent breakdown I received 5 star assistance right from the customer care agent who took my call to the towing service that came for roadside assistance. I received this sms "MiHelp confirms your Roadside Assistance Case. Contact info: *** Ref#: C***" confiming the claim with information that the tow truck will be arriving in 45 to 60 minutes. The truck arrived well before the estimated time within exactly 20 minutes of making the call. I am also happy with prior claims that have been handled professionally with extreme efficiency. The premiums are still within affordable rates.