Roadside assistance

Had a break down on the 08/09/2017 called the contact centre after they received all my details and where I am stuck my airtime ran out. Well not there problem no call backs I understand not there problem. I don't expect super service from them in an emergency. Well I called back nothing was logged no interaction at all. i logged the call and got a reference number that it was logged and send for a tow truck. well today is the 12/09/2017 and I am still waiting on the tow truck or response from them to asked if I have been assisted other than an email asking how would i rate there service. Well I was impress in the past but today I am disappointing and would not recommend it unfortunately. policy no. ********** 8