Road side assistance
I cannot begin to describe how disappointed I am by the bad experience with you guys.
My car broke down yesterday, called you guys for road side assistance at 19:30. I received a reference number with the name and contact details of the guy who was suppose to assist me Paulos. I called the guy and he said he knew nothing about it.
While waiting for assistance I was ******. My window was smashed, the 2 guys took all my belongings, stabbed my friend and I got away with some scratcscratches. This was around past 20:00.
Had to make other plans. what's worse is after 21:30 there was still no sign of Miway and heard nothing fRom you guys. I called in and cancelled whatever call I logged.
I think it will be safer to cancel my insurAnce with you guys. I cannot be paying premiums for insurance that I cannot rely on.
Oh no this is terrible! We're sorry you had to go through this. We've passed your message on and one of our agents will be in touch.
Best regards,
The MiWay Team
Oh no this is terrible! We're sorry you had to go through this. We've passed your message on and one of our agents will be in touch.
Best regards,
The MiWay Team
We need to unconditionally apologise for the lapse in service you experienced and we're also sorry to hear of the incident that occurred while you were waiting.
Our team have since been in touch to discuss the incident and how we're willing to help and we urge you to give us a call if you need further clarity or assistance.
Please also be assured of our commitment to get to the bottom of what had caused the initial hold-up you experienced and of our commitment to ensure this doesn't happen again.
Kind regards,
The MiWay Team
We need to unconditionally apologise for the lapse in service you experienced and we're also sorry to hear of the incident that occurred while you were waiting.
Our team have since been in touch to discuss the incident and how we're willing to help and we urge you to give us a call if you need further clarity or assistance.
Please also be assured of our commitment to get to the bottom of what had caused the initial hold-up you experienced and of our commitment to ensure this doesn't happen again.
Kind regards,
The MiWay Team