MS
Masilo S

1 reviews | Active since Oct 2017

06 Nov 2020, 10:40

**********.

last month i was not aware that MYWAY didn't debit last month's premiums. This month they double debited my account because they had internal error which is why they didn't debit last month's premiums( nb: I had funds in my bank account) . According to my knowledge i am covered on monthly basis and there no binding contract that says if you didn't get debited last month you get double debited next month. There was no communication regarding the error they had internally and there was no payment arrangement , all they did was to double debit my account. when i request for refund i was told they cannot refund me. i feel i have been **********. i am currently looking for another insurance company.

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply06 Nov 2020, 11:51
Official
We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced.  Best regards,
The MiWay Team