DN
Derolin N

1 reviews | Active since Jun 2016

04 Jul 2021, 10:55

*******, when you remain loyal

I have had such great experiences with Miway, but for me to end up on hello Peter, can only mean that I ****ed off with the service.

On 1 July, I called to change my physical address, which I have moved to a more secure estate etc.

I then also added 3 movable, which only worked out to 100 rand extra.

After the underwriting was done, the consultant shocks me with a almost R1000 increase, as I only got debited R1100 this month.

So the new premium is going to R2100, and I got a premium increase coming in August.

I then asked to lower it, which a senior then contacted me..

The call cut as we were chatting, and to date I have still not got a call back then get my policy documents on 3 July, saying that everything is active...but guess what...all on thr R2100 which I never accept.

I can te you now Miway. I went to discovery insure, and they have offered me for the exact same cover, R1187 for everything...

Which do you now want to rip me off? Because I claimed for a windscreen, or laptop????

If that is the case, then I am an gone. If I can't my premium down to the almost same before I moved, then I have to end our 12 year relationship, and move on.....

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply04 Jul 2021, 15:06
Official
Thank you for taking the time to share your feedback with us and please know that we take it seriously. We apologise for the inconvenience and frustration you have experienced. An agent will be in touch soon to get to the bottom of this and sort things out.  Best regards,
The MiWay Team
DN
Derolin N's update05 Jul 2021, 17:15
Reviewer Update
Still no call....I really think we not taking this seriously now