VK
Volvie K

1 reviews | Active since Nov 2021

11 Nov 2021, 17:42

RIP-OFF BY MIWAY INSURANCE

I was involved in a vehicle accident while driving back home, and the vehicle capsized. Obviously they first option was to write-off the vehicle as uneconomically repairable, after their internal assessor. I asked for second opinion as I would like to keep the vehicle, and obviously for personal reasons. I got an opposing view from the an accredited Panelbeater, register with MiWay's database of Panelbeaters. I tried to negotiate with them for a settlement, minimum settlement amount to repair the vehicle and ill cover the short-fall. Obviously they refused to setttle with me, stating that the vehicle is under finance. They giving me two options, one is completely write-off the vehicle (settle with the bank), two withdraw my claim and keep the vehicle & repair it myself, and last option is to Buy-Back the vehicle with consent from MFC. however the Assessor/Claim (White Guy) is refusing to settle for anything, except the withdrawal of claim and agreeing to write-off my vehicle.

I am not Happy with MiWay, how come they so quick to push for a write-off and withdrawal of my claim. But totally refusing for a settlement.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply11 Nov 2021, 18:00
Official
Thank you for taking the time to share your feedback with us and please know that we take it seriously. We apologise for the inconvenience and frustration you have experienced. An agent will be in touch soon to discuss your concerns and provide you with proper feedback.  Best regards,
The MiWay Team