*******

30 April 2018

Miway

www.miway.co.za

• What did you base Dear Sir or Madam

RE: Claim no: 950462

o Called Caller ID ********** 861 – Request this recording from miway.

On the 24th of April 2018, I (Lifa Ennocent Mokoena) had requested the policy information on behalf of my wife Nhlanhla Bridgett Mokoena, client number ********** 3 due to the fact that Miway had contacted my wife telephonically to advise her that her claim was rejected on the bases that the damage of the car doesn’t exceed 75% of the insured amount to qualify to be written off. I had since requested the following information:

• The most recent policy information for policy no 38525. • All voice call records recorded with regards to the policy no ********** 9. • The Service Level Agreement (SLA) turnaround time for a vehicle accident related claim. • The claim no 950462 rejection letter.

I would like to launch a formal complain with regards the service rendered by mi-way insurance. On the 30th of April 2018, I again called and was told that miway management are busy listening to the voice recordings before they can send them to me, which I deem as evidence tempering because if you don’t have anything to hide, you would have sent the recordings as is. The reasons why I’m requesting the above mention information, is due to the fact that: On the 3rd of May I called miway and I was told that Sepati had authorized a re-assessment of the car without any giving us any notification on the matter. We do have the first assessment where miway. Please provide me with the reference number of this call all the calls I have made this week. 1. My wife’s claim was telephonically rejected the sole reason being that the write off price is under 75% of the retail value of the car.I want this information to be in record.

Regards Lifa Mokoena