MB
Mojaki B

1 reviews | Active since May 2015

18 Mar 2019, 15:49

Ridiculous Service from Renew-It and MiWay!

I've really had a good 5 years plus relationship with MiWay and it had to take an accident to throw all that in the bin!

First it was the bumper that installed as if it a 2 year old who installed it. I let that go because they kinda fixed it.

If your assessor(whoever he is) or your claims consultant(Gloria Machete) just took 1 hour off their "busy schedule" to have a look at my key, they'd most probably stop giving me the standard response that it's not accident related .

My key was working before the accident, now it's not. Fine they say it's wear and tear. Now I don't think the casing that's now F$#%ed up is also wear and tear is it?.

Instead of fixing just the button that's not working, I also have to replace the case of the key! Over 2 thousand rands of unplanned expense. How's that for fantastic service from Renew-It and MiWay.

For 2 weeks I've been fighting, and this unfortunately/fortunately is how I will be leaving MiWay, with a bitter taste in my mouth.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply18 Mar 2019, 15:52
Official
We appreciate your feedback and the time taken to write to us. We have passed it on to the right team and someone will give you a shout soonest. Please accept our sincere apology in the interim for any hassles we have caused you!

Best regards,
The MiWay Team