Ridiculous non caring Customer service

Ridiculous customer service getting from Claims department. No response just simply get ignored like as if u are nothing to them and yet every month that nothing customer monies get deducted monthly. This is the second time in a row not getting satisfied with my claim. The complaints department email address is not even worthy it. I sent a mail first time then Solly at the claims consultant urgently called and apologised for not getting back to me as he was getting quotes thereafter i sent an email which was also jusy ignored requesting as to when the claim wil be settled laptop has been removed already on the policy but claim not paid out. I asked if they can pay cash into my account they claim they only do vouchers which is ridiculous as a customer it's my choice on what I require. I need the claim settled in cash into my account. Lastly i sent an email to the complaints department who also ignored i even wonder why they even have it. On my email i did advise them that if they don't response or finalise my claim i will publish this and they didn't care abt it. I need my claim urgently finalised and I wil take my useless business back to Outsurance where i was treated like the only customer. Miway is gd in deducting money and yet they move very slowly in finalising claims they don't care abt how to value customers i am saying this bcoz this is the second time this happening. With this rate of ignorance u wil loose customers and I wonder if it will mean anything. It's over a wk and to date claim not finalised.