Ridiculous

Good afternoon.

In August this year we changed our insurance and went to MiWay. We were told that they provide excellence service and are the best to go to.

Friday the 8th of November, I was involved in a bad accident on the R21 highway. A MiWay toetruck did come and assist and all the proceedings was done, then i was taken away in an ambulance. On Saturday morning i phoned MiWay and gave all the accident information and my statement because on Firday i was in too much pain to talk. I was told that on Monday the assessor will be there and we will receive the report within 48 hours. It is now Wednesday, and every time we call and enquire about the report we are told to wait another 48 to 72 hours. This is ridiculous. All I want to know is if my car can be repaired or will i need to get another vehicle. I have been given attitude from call centre agents and no answer besides them saying they will follow up and let me know. Still no reply. I need a car for work and it is becoming extremely stressful each day. Please I suggest pick another insurance, MiWay put a face up when we apl****, now they are giving us loads of problems.