AS
Anthony S

1 reviews | Active since Jul 2014

16 Nov 2015, 13:40

Reward

After referring a new customer to Miway and expecting the applicable reward I was dismayed to find out that the reward is only paid out if the new customer took the policy out on-line. <br> <br> I discussed this issue with Thapelo Masinga who was both understanding and efficient. He offered an alternative reward which was fair. He indicated that he needed to get authorisation and would phone me back shortly. He phoned back as promised advising that the alternative reward was approved.<br> <br> Thank you Thapelo and Miway for your excellent customer service.<br> <br> Anthony Solomon<br> <br> <br>

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Replies (1)
MiWay Insurance
MiWay Insurance's reply16 Nov 2015, 20:47
Official
Hello Antws,

This is such a fantastic compliment for Thapelo and we're thrilled to hear that he managed to save the day. Thanks for giving him a chance to show you just how much we value you as our client!

Best regards,
The MiWay Team