Review of Premium Increase, Longstanding Customer

I am writing to express my dissatisfaction with the recent handling of my policy review request and the excessive premium increase app**** to my policy.

Since October 2024, I have made multiple attempts to contact MiWay to discuss the significant premium hike from R1,600.00 to R2,300.00—an increase of R700.00 (46%). Despite my efforts, I have not received the necessary assistance or any resolution. This increase is not only unreasonable but also places a tremendous financial strain on me, especially considering my salary increase is nowhere near this percentage, and other living costs continue to rise.

I have raised my concerns during the calls I was able to make, explaining how this hike is making it increasingly difficult to manage my finances, I was promised on numerous times to be called back by seniors which never happened. I am particularly disappointed given that I have been a loyal customer of MiWay for 15 years, with a claims history that can be counted on one hand and no major accidents.

As a long-standing customer, I expected better treatment and a more reasonable approach to my policy renewal. I kindly request that MiWay urgently reviews this increase and provide me with a fair adjustment that aligns with my loyal relationship with the organization.

I look forward to your prompt response and resolution to this matter.