Review of premium

<p>I received an email on the 10th of April regarding the review of my premium. I called Miway on the 19th to see if it could be reviewed as I got a cheaper quote from Mutual and Federal. The agent Nqobile couldn't beat the quote and then said she would get a senior consultant to contact me within 72 hours. I was not happy waiting as my debit is now going to go off for the higher premium. Nqobile told me that clients are updated about the review 30 days before debit date which in this instance is not true. She said initially I was sent the review email on the 4th - to who it was sent I have no idea- either way that was not 30 days before my debit date but only 13 days. I asked her to please escalate the matter which seems she did do as I received a call that evening just before 6pm from Anathi Ndum-Ndum. She asked me to send her my competitor quote to see what she could do and that she would call me the next day as she was about to leave. It is now the 3rd working day and I have still not received any feedback. My debit order will be going off for the reviewed amount which I am not happy about. I want a call from the senior manager. Please do not call and waste my time as I am employed and I am tired of having to use my time to complain all the time to have things done. I want a call from a senior manager/ customer relationship manager only after you have reviewed my policy, looked at the competitor quote and then let me know yes or no whether you can better my premium. </p>