JC
Jaco C

1 reviews | Active since Apr 2021

02 Aug 2021, 09:23

*Review:* I would like to write a review about MiWay Insurance

*Review:* I would like to write a review about MiWay Insurance. I made a call at 11:19 to Miway yesterday morning re a home emergency for a burst geyser. The agent on your side told me that you cannot assist and that I will get a call this morning. This morning I phoned again at 09:02 after checking on the Miway app that this call/case number was not even registered. This is the second time in 2 months where I have received shocking service. The previous case number is *** which states that the case number was opened in error. After 4 calls and plumbers that never arrived, I eventually had to get my own plumber to fix the leak and paid my own costs. I will defenitely cancel all my insurance with you by the end of the month.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply02 Aug 2021, 11:33
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around. 
 
Best regards,
The MiWay Team