Retained a loyal Customer

So there I was calling Mi-Way insurance to cancel my policy of almost 2years ,I have never claimed nor missed a single premium ,I was adamant of cancelling as another insurance provider had quoted me a lower premium .<br> <br> <br> My goodness when I got through the line ,a bubbly and professional consultant greeted me she objection handled every reason I provided to her ,went out of her way to negotiate a lower quote than before ,she was highly skilled in her job and won me over . It felt like I was having a conversation than the usual scripted call centre lingo .<br> <br> every company needs employees such as these who literally bend over backwards to ensure the company objectives are met and clients are retained <br> <br> you truly went the extra mile and keep up the good work <br> <br> from Zinhle Cele