Resources used should be reliable, Proper Investigation should be done thoroughly inside and outside, Feedback turnaround time shouldn't be longer than 3 to 4 weeks, a client should always be in a loop of Communication regarding the matter continously, i

I experienced a car accident in October 2021, with ref.no:***, after they did my repairs after 2 weeks of my accident, the day of collecting my car from the DBN Panel beaters, I did my inspection before taking the car -off from their workshop, and discovered that my GPS was no longer working, and the Coordinator from the workshop whom I was dealing with in tracking of the repairs mentioned that it might be one of their employees who removed the GPS Card during the repairs, because we checked and realized that my GPS card was not there, hence the GPS was not operational, then I phoned the inspector whom I reported the missing of my GPS Card that was ****** during the repairs, and he did not provide me with a proper feedback till to date, instead he said my matter has been escalated to the head office, that was the response I received last year before December holidays.

It has been 5 months already, since I am still awaiting for a proper feedback from this insurance, I have never seen such a poor customer service rendered to a loyal client, I am not really happy about the treatment I have received, this delay of 5 months turnaround time is really not acceptable.

I am thinking of quitting this insurance and also escalate my matter to the authorities who can make justice for me, I believe I have given MIWAY enough time to look into this matter but has failed me.