Resolving my Quiry efficeiently

i am writing this report to thank Dorcus Mathibako on assisting me on my query. My account was double debited and i phoned the call centre, all agents were busy so i was transfered to the message centre where i spoke to Dorcus. She told me she was going to put a call back request for me but i was looking for answers fast. She promised to call me back as soon as an agent is available and she did within hours and i got the answer as to what happened to my account.