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solwazi M

1 reviews | Active since Jan 2020

30 Jan 2020, 19:29

Required Car Tracking Device

I bought a car in December and called Miway to add it on my existing policy. I had to go with another insurer because the premiums I was quoted on were too high. I later found out that the vehicle was captured incorrectly as I called again in January to make sure since it did not make sense. I then asked for the new vehicle I bought in December to be added on my policy. The premiums came out to be way better that what I was paying on the other insurer. Little did I know that this was a trap. Miway requires me to install their recommended tracker, meaning I have to now pay for two trackers (mind you these trackers come in 36 months contract). So what if I leave Miway and go to another insurer that will require another tracker. I think Miway is locking up customers from their freedom of choice and creating an unnecessary unfriendly customer service. This business model has to be revised. I do not have any other choice other than to now pay for two trackers of which is the money I do not have. It makes sense to look for another insurer because both cars already have trackers, and if I cancel, I have to pay cancellation fee. I can't lock up myself unto three 36 months contract.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply31 Jan 2020, 08:23
Official
We have passed your feedback on to the right team and we assure you that it is never our intention to upset you in any way. Our team will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced.
 Best regards,
The MiWay Team