JE
John E

1 reviews | Active since Sept 2015

04 Sept 2015, 14:29

Repairs to car now taken 3 Months

Following 2 accidents in short succession, we finally got authorisation to get the repairs done from Miway. We got the car to the repair agents in late June. Initially told we could collect the car in 3rd week of August (8 weeks after dropping it off) but when we arrived it was clear that several repairs had not been carried out due to the assessors failing to notice the problems. Bearing in mind one of the accidents was a motorcycle hitting the rear you'd have thought that the exhaust would have been inspected but clearly not!<br> <br> Now Miway are refusing to replace the nudge bar at the front despite it being factory fitted, on the vehicle when originally inspected at the start of the insurance, on the vehicle and badly damaged during the front end accident and removed by the repairers. Its now been 3 MONTHS and we still don't have our car back.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply09 Sept 2015, 15:15
Official
Hello jcev39,

We're sorry for any hassles you experienced! Wayne has stepped in to assist and he explained that we'll be sending authorisation to the repairer to have your nudge bar replaced to make up for the delays experienced.

Please don't hesitate to give us a call if you need any further assistance!

Kind regards,
The MiWay Team