Repairs not done correctly

I got involved in an accident in November 2014, the driver of the other car drove into my car. The other driver did not have a drivers' license and the car he was driving was not road worthy. I made a claim with my insurance (Miway) on the 24 November 2014, on the 03 December 2014 I had to contact the insurance again as I had not received any feedback from them. I was then informed that my claim was closed. Eventually the claim was approved and I was told to take the car to Polokwane which is 4 hours' drive (return) from where I am located. I requested that they change the panel beater to one who is local (Musina) and that was rejected. In any event the car was taken to Polokwane for repairs as the insurer instructed. The car was send in on the 02 February 2015 after a confirmation by the panel beater that all parts where received. A week later when I phoned in to find out progress on the repairs I was told that no work was done as they had to return the door back to the dealer. Eventually the door came back and I was called to collect the car on the 21 March 2015. Damaged door not installed back correctly. The shock absorber on the side where the car was damaged was not replaced.