Repairs delays, no feedback, and poor communication

My name is Maria Njelani Mabunda with ID number ***, owner of a white VW Tiguan with registration number HYJ 334 MP. I am insured with MiWay Insurance. On Saturday, 2023-10-07 I was involved in an accident at the Kruger national Park in Mpumalanga and I reported to my insurance for assistance. My car was towed from the scene of accident to MiWay's storage of choice. The following week on a Wednesday the car was taken to Pohls panelbeaters in Mbombela. Since then there was no further communication between myself and MiWay until I decided to go and visit Pohls for clarity. I'm not given a proper answer as to what must happen moving forward. I was assigned a lady by the name Precious who communicates with me via emails. The claim number is C***. I struggle to communicate with MiWay because I don't know where their branch is around Nelspruit, all communication has to be done telephonically. I'm taken from pillar to post and end up not being assisted. It is now over a month and the car is still parked at Pohls, they haven't started with the repairs Thank you.