Repairs and feedback

I had a accident on with my car, now getting into the quotations, repairs and claims is never a nice experience (doesn't matter who the insurance company is).<br> <br> My car went in for repairs on the 28th of September 2015, this date had been arranged a month ahead of the actual day. The repair instruction was sent to the panel beaters around the 15th of Aug (not sure of this date)<br> <br> On the 3rd of Oct when I contacted the panel beaters they advised me that they only received the parts on the 3rd and have not started with the repair. (at this stage my car was standing there for a week)<br> <br> I contacted them again yesterday 8th Oct and they told me that they will go and look for my car and call me back, which did not happen. I contacted them again 2 hours along the line and then they advised me that my car is currently in the panel shop. I then asked them when I can expect a date of completeness when the told me that it would be the 14th or 15th (2 and a half weeks)<br> <br> I contacted MiWay and had fantastic service with the claims adviser (Chirstie Landsberg) She sent a mail twice requesting feedback form the panel beaters, and thus we are waiting for feedback. In hindsight this is unaceptable.