Repair dissatisfaction

Well, I would just want to say that this business have proved time and time they are not to be trusted. You a good enough client only when you are still paying every month but come the time you are in need and call upon them to show up, they are nowhere to be found. From consultants, assessors, right down to their service providers. Clients are undermined and treated like *****sters from the on start. Two star because at least my vehicle was repaired to a drivable state but the vehicle is not fully repaired. I am told about wear and tears and that they are not responsible for parts that may have been affected because of the accident but far from where the damage was visible to the naked eye. Palesa Mashilwane, Rito Maluleka, the most useless people in a service and client orientated space. I have never received a response from both these people. I am currently waiting for a response from Palesa whom gave me 90days to respond and to this day, I have not received any reply or update from them.

I just want answers and directive as to what must happen to the faults that occurred either