Rental car denied

I’m really disappointed with the outcome of my request to get a rental car which I pay for on my policy.

I have been a client since 2012 with MiWay. My car’s paint is chipping off ( as a manufacturing fault) and it has to be resprayed. I requested a rental car to get the damage fixed because the paint is chipping off and my car will start to rust.

My request as been denied not a valid claim. Why do I pay for rental car service if it’s denied when I need it.. I am not impressed as a client of over 11 years. I am really disappointed to see after hardly any claims in over a decade this is the treatment I get..

Maybe taking my car and home insurance somewhere else is perhaps a good idea.