TM
Tshediso M

1 reviews | Active since Sept 2016

09 Feb 2017, 11:04

Reluctant to cancel my premiums.

<p>I have been trying to cancel my premiums with Miway for the past 10 days or so and has been a total nightmare. Yesterday I was put on hold for about 15 minutes, I eventually got Henry who assured me that my premiums would be cancelled. This was after he tried to convince me to stay with Miway, which is understandably measures any business of this nature would take. I told him my mind's made up, and that I want my policy with Miway to be cancelled. I further requested to be sent an email as proof that indeed the policy was cancelled, so I can have evidence in black and white. I am yet to receive that confirmation email, and I was suppoed to serve my 30 days notice of cancellation from yesterday. I really hope this gets sorted today, as nothing was confirmed yesterday.</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply09 Feb 2017, 11:33
Official

Thanks for bringing this to our attention. We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply09 Feb 2017, 14:09
Official

We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Mmathapelo has since been in touch to assist you with your policy and she also confirmed cancellation of your policy.

We’re sorry to hear you’ve decided to cancel your policy with us and we urge you to give us a call if there's anything else we're able to help with.

Best regards,
The MiWay Team