Reliable and understanding

I called Miway on the 10th July 2020 to have my premium reduced; due to the lock down, I work from home and drive less. However, because I use my car for business purposes I wasn't able to. Despite this, I asked the consultant to reassess my premium as I would have had the the policy for a full year the next month. The consultant I spoke to then transferred me to his senior consultant - Mpho Rabele. According to him my premium would have actually increased because unfortunately, though the car depreciates, car components don't. This was not what I wanted to hear because one of the reasons of having the premium reassessed is because heyi times are tough. It goes without saying. But, Mpho was very empathetic given the reasons I had provided. He was able to reduce my premium. Furthermore, I was able to take up MiWarranty cover because I didn't wish to renew the one I had as it was costly.

The only reason I am not giving a full five stars is because my policy documents are saying something completely different to what I had agreed to. However, I have no doubt this can be rectified. Hopefully, I'll be able to speak to Mpho.