MK
Marthinus K
1 reviews | Active since Jan 2016
11 Oct 2021, 11:11
Rejected claim M.C Kruger
So Miway declines my hail damage claim because of a shortfall of R4000 on the threshold. I make them a offer and say i as the consumer is willing to pay the remaining shortfall, they tell me that wont be allowed. How? They gave me 2 options, we write the car off and you get the retail value or we might give you a buyback off of R4900. This is utterly a joke. I will be looking to take this further as a result miway clearly dont want to take the financial burden but not only that even when your consumer offers to fill in the difference for my car to be repaired. Total damage on the vehicle 13k Miways threshold 9k the difference i cant pay? Does this make sense to anyone?
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Replies (3)0
Replies (3)
MiWay Insurance's replyOfficial
11 Oct 2021, 12:23We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply11 Oct 2021, 12:23
Official
We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MK
Marthinus K's updateReviewer Update
11 Oct 2021, 12:47This is a standard response... no sincerity
MK
Marthinus K's update11 Oct 2021, 12:47
Reviewer Update
This is a standard response... no sincerity
MK
Marthinus K's updateReviewer Update
18 Oct 2021, 12:31Sashentha at Miway. You are a great employee and Miway should cherish logical sensable people like yourself. Not only did the manager investigate the claim and tried to get me the best I could get back on my claim. Busi from the claims department was willing to leave me worse off with her non negotiations approach. Sashentha made me feel assured that this will be looked into professionally and also made sure the client is pleased and we managed to get to a better settlement offer. Thanks management team Miway and special thanks to Sashentha. What a legend.
MK
Marthinus K's update18 Oct 2021, 12:31
Reviewer Update
Sashentha at Miway. You are a great employee and Miway should cherish logical sensable people like yourself. Not only did the manager investigate the claim and tried to get me the best I could get back on my claim. Busi from the claims department was willing to leave me worse off with her non negotiations approach. Sashentha made me feel assured that this will be looked into professionally and also made sure the client is pleased and we managed to get to a better settlement offer. Thanks management team Miway and special thanks to Sashentha. What a legend.