Reimbur*****t of an access

Access reimbur*****t. Some times ago I applauded and showered Miway with compliments and praises for their professionalism when repairing my damaged vehicle. But at the moment I am experiencing a different or opposite approach altogether, e.g. no communications to update me about the status of the reimbur*****t of my access that I had paid. I contacted them on the 21st of December 2020 enquiring about the abovementioned matter, their response was that they haven't contacted the affected party and what confuses me is when they tell me that, that party must first pay them before they can reimburse me. This is the delay that never crosses our minds when we choose Miway as our insurer. This process indeed is inconvenient and negatively affects our future arrangements, and most importantly is inappropriate in my view. Please Miway, fastrack the reimbur*****t of my access.

I thank you. Sincerely yours. Tladi SA