Regretful Client & Disappointed

I am soo disappointed with Miway in the way that they are dealing with our claim I have been with them for years and seems as though there is preference in the way they run their business this is week 3 in which we are running at a loss the claim is taking forever and the matter seems to be taken lightly this is our bread and butter but we are taken for an advantage by them, no money coming in and there is no turn around time either. My husband is handling the claim case and I can see that he is taken for a ride while we lose monies, (C***),

Maybe we should have been told that they priorities their claims according to business size or color I don't know on top of this there are so many errors which Miway had on our policy which now they tried to talk us into lies again. Can this case be escalated to the right people I am writing this as a mother and seeing that the month will come to an end with nothing on our table I hope that Miway will be in a position to compensate us for all these loses and emotional turmoil that we are going through now.

My kids are hungry and the school fees needs to be paid I will not mention the debits, is this what your business is all about guys? taking food from your clients and taking ages to resolve stuff, it makes no business sense to me.