JS
Jessica S

1 reviews | Active since Feb 2018

01 Feb 2018, 18:42

Regret taking a policy with MiWay

I would like to relate my recent experience with MiWay ... I insured my vehicle and household contents with them .. In October 2017 my washing was taken off the line and so were some times from my yard and my handbag was taken as well. The incident occurred whilst I was taking washing off my line after having returning from a stay in hospital.. Later that month washing was ****** off my line again and other items from the yard were taken In October /November 2017 my daughters boyfriend was driving my vehicle and someone reversed into hi Later part of 2017 my daughters tv and our decoder stopped working due to lightning damage In December 2017 my home was burgaled In January 2018 my washing machine which I keep in my yard was ****** I was told that I am a high risk client .. which I totally understand.. however.. what is the point of insurance if it cannot pay out in events like these.. In My first claim I claimed for a grad's cutter which they say I may have never owned as according to them my ex husband story of how it was bought is different to mine .. I told them I bought it and whilst on the call remembered that he did. What he told then them in terms of how he bought it I cannot vouch for I was asked to retract my claim and refused to They then paid me out twice on the same claim and ianiated I pay them back which I refused to do so they took part of the money off another claim I was visited by the assessors today and was asked if I would like to remove items on my list of items I claimed for .. why would I want to do that .. I was told that I did not disclose a previous claim about a watch that I had claimed for .. I explained that I am human and I forgot and had closed that claim and closed the policy hence I forgot.. however whilst moving house some time later I found the watch.. I was told that there are many problems with my claim so I asked the manager to send me the problems and I would see what it was and respond to it .. I regret taking a policy with Miway.. I feel like I will have a nervous breakdown with them manner in which I am treated Could they not have asked me these questions whilst I was being recovered as I have no problem with that .. why did i have to be called outside and the matte discussed privately . I have nothing to hide Just because someone may have done an invalid claim does not mean the rest of us have so I do not appreciate being judged I was told that some times people need money so they claim .. really now .. I am a single mom with 2 kids.. has anyone thought about our lives being in danger ... I obviously do not have receipts for everything as many items were purchased years ago .. insurance companies need to request receipts when a person take a out the policy as we come to this point and they say things like we never owned what we are claiming for .. ridiculous There is so much more to say it is unbelievable ..

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Replies (17)
MiWay Insurance
MiWay Insurance's reply02 Feb 2018, 08:41
Official

We're so sorry to hear that you feel this way. We assure you that it's never our intention to cause you any hassles. We've passed your message on and someone will be in touch.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply07 Feb 2018, 14:05
Official

We value your feedback and thank you for taking the time to write to us. We have heard back from our claims team, and we believe that Sieghard has tried to get in contact with you, but he was not able to reach you. Our disputes team is currently looking into your concerns and will keep you updated moving forward.

Please give us a call if you require anything else.

Kind regards,
The MiWay Team

JS
Jessica S's update08 Feb 2018, 10:39
Reviewer Update
The excuse of not being able to get hold of me is outdated. I can be reached via email and I have returned the calls that I missed: I would like clarification on the following or I will refer to Short term Ombudsman. These claims need to be closed by 09 February 2018 as you have been given ample time to deal with it. *** ***
JS
Jessica S's update08 Feb 2018, 10:40
Reviewer Update
Despite numerous emails to MiWay and speaking to Manager the issue has not been resolved to date
MiWay Insurance
MiWay Insurance's reply08 Feb 2018, 11:04
Official

Thanks for your note. We will get someone to get in touch with you asap!

Best regards,
The MiWay Team

JS
Jessica S's update08 Feb 2018, 11:12
Reviewer Update
I am tired of saying the same thing over and over again and can honestly say that a call from the MiWay team will make no difference . These claims need to be closed by today. All correspondence can be done via email. I have explained on several occasions what the concerns are. Please look at all my email correspondence especially the one sent to Sieghard yesterday afternoon.
MiWay Insurance
MiWay Insurance's reply12 Feb 2018, 11:59
Official

Thank you for taking the time to comment. Sieghard has since been in touch with you via email as requested, and he has informed us that he will continue to do so throughout the claim process.

We urge you to give him a call directly should you need anything else.

Kind regards,
The MiWay Team

JS
Jessica S's update12 Feb 2018, 19:53
Reviewer Update
Your response makes it seem as though everything has been sorted out when it hasn't. This is an ongoing battle for me and I am now ill thanks to MiWay. I would like you to post on this platform the outcome of claim number: C918154 which was opened in October 2017 and has not been settled to date. What bearing does this claim have with my current house break in claim and why is it being tied together. I would also like a copy of the beacons and billing report received. Please stop saying that people will call me. I want answers not lame calls with promises....
MiWay Insurance
MiWay Insurance's reply13 Feb 2018, 08:09
Official

We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply13 Feb 2018, 11:16
Official

Thank you for your note. We have heard back from our claims team, and we believe that you have sent through a dispute. Andre and Sieghard have been in touch to explain what is still required in order to continue with validations on your claims, and we urge you to contact them directly should you need any clarity going forward.

We also confirm that our internal disputes department has received your dispute, and they will also be keeping you updated going forward.

Kind regards,
The MiWay Team

JS
Jessica S's update11 Apr 2018, 18:21
Reviewer Update
11 April 2017 To whom it may concern I refer to you email correspondence reference: ********** 14 and ********** 30 In correspondence ********** 14 you say that dishonest information was given to you. Can you kindly confirm what the dishonest information is in details and provide proof thereof. I would like to know exactly how you cam to the conclusion that it was dishonest and have solid proof. Thereafter all claims were denied saying it is **********. Please provide proof that the claims were ********** and give details of why. You settled claims to me via claims cards and confirmed that payment of the vehicle repairs. You also tried your very best to deliver a claims card that did not belong to me. In September 2017 I was diagnosed with Major Depressive Disorder Severe and one of the symptoms of the condition is as follows: Diminished ability to think or concentrate, or indecisiveness, nearly every day Early February 2018 I was diagnosed with Major Depressive Disorder with Psychosis. Some other names for the condition are: delusional depression psychotic depression major depressive disorder with mood-congruent psychotic features major depressive disorder with mood-incongruent psychotic features This condition causes you to experience psychotic symptoms plus the sadness and hopelessness associated with depression. This means seeing, hearing, smelling, or believing things that aren’t real. Depressive psychosis is especially dangerous because the delusions can cause people to become suicidal. Early March 2018 I was diagnosed with Bi Polar: One of the symptoms of Bi Polar is as follows: A person loses touch with reality. They may become delusional and behave bizarrely. Take note of how my condition worsened so rapidly. Needless to say a condition that was treated by a psychiatrist could not go away because of the high stress levels I was experiencing with my battle from MiWay. It then led to Psychosis and to Bi Polar. Is MiWay going to cover my medical bills? If I am unable to work again will MiWay pay my salary? In March 2018 I had a miscarriage due to high stress levels and the torture that MiWay was putting me under. They kept questioning me over and over again and being so highly stressed I lost my baby? Is MiWay going to pay for my loss? I have proof of all my medical notes etc. Having a condition of Major Depressive Disorder and Bi polar I cannot be held responsible for what I said on my claims. My words could have changed and I would have not even known. I tried my best to write everything down but I see that MiWay has disregarded my illness in pronouncing a final outcome of my claims. Is this how you treat members of the public. Was my illness used against me? When Andre visited to do the home assessment he mentioned that he had informants in the area. Did MiWay send one of their informants to break into my home so that you can cancel my claim? Please provide answers as I am extremely ill and have been hospitalized 3 times already and will be for the 4th time because of MiWay (on the waiting list) and cannot cope with all that is happening with MiWay and will ask the media and members of the public to assist. Ms Shah
JS
Jessica S's update11 Apr 2018, 18:21
Reviewer Update
11 April 2017 To whom it may concern I refer to you email correspondence reference: ********** 14 and ********** 30 In correspondence ********** 14 you say that dishonest information was given to you. Can you kindly confirm what the dishonest information is in details and provide proof thereof. I would like to know exactly how you cam to the conclusion that it was dishonest and have solid proof. Thereafter all claims were denied saying it is **********. Please provide proof that the claims were ********** and give details of why. You settled claims to me via claims cards and confirmed that payment of the vehicle repairs. You also tried your very best to deliver a claims card that did not belong to me. In September 2017 I was diagnosed with Major Depressive Disorder Severe and one of the symptoms of the condition is as follows: Diminished ability to think or concentrate, or indecisiveness, nearly every day Early February 2018 I was diagnosed with Major Depressive Disorder with Psychosis. Some other names for the condition are: delusional depression psychotic depression major depressive disorder with mood-congruent psychotic features major depressive disorder with mood-incongruent psychotic features This condition causes you to experience psychotic symptoms plus the sadness and hopelessness associated with depression. This means seeing, hearing, smelling, or believing things that aren’t real. Depressive psychosis is especially dangerous because the delusions can cause people to become suicidal. Early March 2018 I was diagnosed with Bi Polar: One of the symptoms of Bi Polar is as follows: A person loses touch with reality. They may become delusional and behave bizarrely. Take note of how my condition worsened so rapidly. Needless to say a condition that was treated by a psychiatrist could not go away because of the high stress levels I was experiencing with my battle from MiWay. It then led to Psychosis and to Bi Polar. Is MiWay going to cover my medical bills? If I am unable to work again will MiWay pay my salary? In March 2018 I had a miscarriage due to high stress levels and the torture that MiWay was putting me under. They kept questioning me over and over again and being so highly stressed I lost my baby? Is MiWay going to pay for my loss? I have proof of all my medical notes etc. Having a condition of Major Depressive Disorder and Bi polar I cannot be held responsible for what I said on my claims. My words could have changed and I would have not even known. I tried my best to write everything down but I see that MiWay has disregarded my illness in pronouncing a final outcome of my claims. Is this how you treat members of the public. Was my illness used against me? When Andre visited to do the home assessment he mentioned that he had informants in the area. Did MiWay send one of their informants to break into my home so that you can cancel my claim? Please provide answers as I am extremely ill and have been hospitalized 3 times already and will be for the 4th time because of MiWay (on the waiting list) and cannot cope with all that is happening with MiWay and will ask the media and members of the public to assist. Ms Shah
MiWay Insurance
MiWay Insurance's reply12 Apr 2018, 08:25
Official

Thanks for your note. We will get an agent to give you a call!

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply13 Apr 2018, 12:11
Official

Thank you for taking the time to comment. We assure you that we always pay all valid claims and we're sorry to hear that you are not happy with the outcome of your claim. Andre has since tried calling, but unfortunately he was unable to reach you.

Please don't hesitate to direct any further concerns to our internal dispute department as previously discussed as our decision remains unchanged.

Kind regards,
The MiWay Team

JS
Jessica S's update13 Apr 2018, 12:56
Reviewer Update
Please don't try to pacify me with nonsense. Each time Andre calls it is a bigger disaster. Would he appreciate being treated in the horrible manner that he is treating me. He is a snake. laughs and jokes and holds what is said against you. Catch a wake up. I would like to know in detail what exactly was invalid regarding my claim
MiWay Insurance
MiWay Insurance's reply13 Apr 2018, 13:51
Official

We will be in touch to discuss your concerns in more detail. Thanks!

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply09 May 2018, 15:23
Official

Thank you once again for your note! We have since passed it onto our claims department and Valerie has since tried to give you a call to discuss the outcome of your claim and the reason thereof in more detail. We ask that you please get in touch with our Internal Disputes department who will assist you with the entire disputes process.

Alternatively, please do give us a call so that we can discuss your concerns with you in more detail.

Best regards,
The MiWay Team