1 reviews | Active since Feb 2018
Regret taking a policy with MiWay
I would like to relate my recent experience with MiWay ... I insured my vehicle and household contents with them .. In October 2017 my washing was taken off the line and so were some times from my yard and my handbag was taken as well. The incident occurred whilst I was taking washing off my line after having returning from a stay in hospital.. Later that month washing was ****** off my line again and other items from the yard were taken In October /November 2017 my daughters boyfriend was driving my vehicle and someone reversed into hi Later part of 2017 my daughters tv and our decoder stopped working due to lightning damage In December 2017 my home was burgaled In January 2018 my washing machine which I keep in my yard was ****** I was told that I am a high risk client .. which I totally understand.. however.. what is the point of insurance if it cannot pay out in events like these.. In My first claim I claimed for a grad's cutter which they say I may have never owned as according to them my ex husband story of how it was bought is different to mine .. I told them I bought it and whilst on the call remembered that he did. What he told then them in terms of how he bought it I cannot vouch for I was asked to retract my claim and refused to They then paid me out twice on the same claim and ianiated I pay them back which I refused to do so they took part of the money off another claim I was visited by the assessors today and was asked if I would like to remove items on my list of items I claimed for .. why would I want to do that .. I was told that I did not disclose a previous claim about a watch that I had claimed for .. I explained that I am human and I forgot and had closed that claim and closed the policy hence I forgot.. however whilst moving house some time later I found the watch.. I was told that there are many problems with my claim so I asked the manager to send me the problems and I would see what it was and respond to it .. I regret taking a policy with Miway.. I feel like I will have a nervous breakdown with them manner in which I am treated Could they not have asked me these questions whilst I was being recovered as I have no problem with that .. why did i have to be called outside and the matte discussed privately . I have nothing to hide Just because someone may have done an invalid claim does not mean the rest of us have so I do not appreciate being judged I was told that some times people need money so they claim .. really now .. I am a single mom with 2 kids.. has anyone thought about our lives being in danger ... I obviously do not have receipts for everything as many items were purchased years ago .. insurance companies need to request receipts when a person take a out the policy as we come to this point and they say things like we never owned what we are claiming for .. ridiculous There is so much more to say it is unbelievable ..
We're so sorry to hear that you feel this way. We assure you that it's never our intention to cause you any hassles. We've passed your message on and someone will be in touch.
Best regards,
The MiWay Team
We're so sorry to hear that you feel this way. We assure you that it's never our intention to cause you any hassles. We've passed your message on and someone will be in touch.
Best regards,
The MiWay Team
We value your feedback and thank you for taking the time to write to us. We have heard back from our claims team, and we believe that Sieghard has tried to get in contact with you, but he was not able to reach you. Our disputes team is currently looking into your concerns and will keep you updated moving forward.
Please give us a call if you require anything else.
Kind regards,
The MiWay Team
We value your feedback and thank you for taking the time to write to us. We have heard back from our claims team, and we believe that Sieghard has tried to get in contact with you, but he was not able to reach you. Our disputes team is currently looking into your concerns and will keep you updated moving forward.
Please give us a call if you require anything else.
Kind regards,
The MiWay Team
Thanks for your note. We will get someone to get in touch with you asap!
Best regards,
The MiWay Team
Thanks for your note. We will get someone to get in touch with you asap!
Best regards,
The MiWay Team
Thank you for taking the time to comment. Sieghard has since been in touch with you via email as requested, and he has informed us that he will continue to do so throughout the claim process.
We urge you to give him a call directly should you need anything else.
Kind regards,
The MiWay Team
Thank you for taking the time to comment. Sieghard has since been in touch with you via email as requested, and he has informed us that he will continue to do so throughout the claim process.
We urge you to give him a call directly should you need anything else.
Kind regards,
The MiWay Team
We have passed your message on and someone will be in touch to assist you.
Best regards,
The MiWay Team
We have passed your message on and someone will be in touch to assist you.
Best regards,
The MiWay Team
Thank you for your note. We have heard back from our claims team, and we believe that you have sent through a dispute. Andre and Sieghard have been in touch to explain what is still required in order to continue with validations on your claims, and we urge you to contact them directly should you need any clarity going forward.
We also confirm that our internal disputes department has received your dispute, and they will also be keeping you updated going forward.
Kind regards,
The MiWay Team
Thank you for your note. We have heard back from our claims team, and we believe that you have sent through a dispute. Andre and Sieghard have been in touch to explain what is still required in order to continue with validations on your claims, and we urge you to contact them directly should you need any clarity going forward.
We also confirm that our internal disputes department has received your dispute, and they will also be keeping you updated going forward.
Kind regards,
The MiWay Team
Thanks for your note. We will get an agent to give you a call!
Best regards,
The MiWay Team
Thanks for your note. We will get an agent to give you a call!
Best regards,
The MiWay Team
Thank you for taking the time to comment. We assure you that we always pay all valid claims and we're sorry to hear that you are not happy with the outcome of your claim. Andre has since tried calling, but unfortunately he was unable to reach you.
Please don't hesitate to direct any further concerns to our internal dispute department as previously discussed as our decision remains unchanged.
Kind regards,
The MiWay Team
Thank you for taking the time to comment. We assure you that we always pay all valid claims and we're sorry to hear that you are not happy with the outcome of your claim. Andre has since tried calling, but unfortunately he was unable to reach you.
Please don't hesitate to direct any further concerns to our internal dispute department as previously discussed as our decision remains unchanged.
Kind regards,
The MiWay Team
We will be in touch to discuss your concerns in more detail. Thanks!
Best regards,
The MiWay Team
We will be in touch to discuss your concerns in more detail. Thanks!
Best regards,
The MiWay Team
Thank you once again for your note! We have since passed it onto our claims department and Valerie has since tried to give you a call to discuss the outcome of your claim and the reason thereof in more detail. We ask that you please get in touch with our Internal Disputes department who will assist you with the entire disputes process.
Alternatively, please do give us a call so that we can discuss your concerns with you in more detail.
Best regards,
The MiWay Team
Thank you once again for your note! We have since passed it onto our claims department and Valerie has since tried to give you a call to discuss the outcome of your claim and the reason thereof in more detail. We ask that you please get in touch with our Internal Disputes department who will assist you with the entire disputes process.
Alternatively, please do give us a call so that we can discuss your concerns with you in more detail.
Best regards,
The MiWay Team
