1 reviews | Active since May 2016

08 Nov 2016, 10:05

Refusing to payout

<p>My vehicle was involved in an accident in June, during the claim process, I was informed that the original vehicle registration documents were needed. I informed them that the title of the vehicle was overseas and they will be back in October, to make a long story short I eventually got the original documents and now it is impossible to get Miway to come and collect these documents from last week Thursday. After been promised they would be collected on Friday. They are now blaming UTI for not collecting the documents I have been pushed from pillar to post regarding this claim and I have yet to receive a call from Miway for any sort of explanation. One has to assume that they going out of their way not to payout, even after they have taken my vehicle from me. You will never get a call from your claims advisor regarding your claim, you will find yourself calling them. I challenge Miway to find calls made to me during the claim process, I can tell you, you won't. Dont wast your time with them.</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply08 Nov 2016, 10:44
Official

Thanks for bringing this to our attention. We will look into this and get back to you with proper feedback.

Best regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply09 Nov 2016, 13:58
Official

We need to sincerely apologise for the hassles you experienced and we assure you that it is never our intention to frustrate you in any way!

Shenta has since stepped in to get to the bottom of what happened, and we confirm that we have since authorised and settled your claim. Please don’t hesitate to give us a call if you need any further assistance!


Kind regards,
The MiWay Team

Best regards,