Refusing to pay out claim and getting no response

Miway is refusing to pay out our claim for our motor vehicle. My husband had an accident with the Vehicle on the 2nd of August. The premium shows as paid on the Miway system the 4th of August and went of my bank the 6th of August. The claim was also submitted on the 6th of August. Their reason for rejecting the claim is that we have paid the premium after submitting the claim. Dont understand as they are responsible for taking the debit order. I feel they are being unfair as we have been clients for almost 5 years, this being the first time we claim and now our claim gets rejected. I have also lodged a dispute end of August and a month later still have not received any feedback after trying numerous times to contact the dispute officer.<br> <br> And they still have the cheeck to deduct the premium for September and October as I cannot cancel the insurance as the claim is still open on the system.<br> <br> Incredibly unhappy with their service!!!