Refusing to approve my accident claim

Although he has explained that dispute procedure it's not helping me that much cause I still have to wait for their so called turnaround time while I don't have a car and the other thing that brings a lot of frustration in my life is that you declared my car a write off yet now I have to go through your dispute department while every time I had to go for a meeting it's a stress for me cause I'm not used to the so called public transport transport I really regret why I have changed my old insurance company to you Miyway all you have brought into my life its depression of which when someone joining insurance company is trying to avoid but guess what I'm right just in the middle of the so called waiting for the so called turnaround time as if I don't have better things to do you have just gave me a good reason of not having an insurance in future if this is what I have to deal with in times of need sleepless nights thinking of how to get to the next meeting with a public transport Yoooh I really regret I wish I can reverse everything and go back to my old insurance company