LM
Lazzy M

1 reviews | Active since Sept 2015

19 Apr 2017, 13:51

Refusal to pay Mirewards

<p>I am a loyal Miway client for +-7 years. This year I'm supposed to get my rewards, however I was given reasons that does not make sense: 1. Miway said I made a windscreen chip claim (Yes I did as they said it will not affect my rewards (I could have fixed windscreen chip for R100 myself without claiming)), 2. I reversed payment on 21 January 2016 (Yes I did, My premium is debited on the 25th as I'm getting paid on that day. That money was for medical payments on 22 January 2016, you resubmitted the debit order for the 25th and went through. 3. I had a delay in salary payment in July 2016 where I was paid on the 26 and I informed miway to debit on the 26th as I got paid a day late, You did resubmit the debit order and it went through.</p> <p>Now you tell me if this incident warrants for non payment of my rewards that I deserve? Miway always treated me with respect and dignity until now. I suggest you review all this reasons for non payment</p>

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Replies (5)
MiWay Insurance
MiWay Insurance's reply19 Apr 2017, 16:35
Official

Thanks for bringing this to our attention, we'll get an agent to give you a call and assist you.


Best regards,
The MiWay Team

LM
Lazzy M's update20 Apr 2017, 13:36
Reviewer Update

I'd like to thank Asisipho Ntwanambi for her professionalism in handling my complaint. She paid attention to my arguments and promised to take all my concerns to the decision makers. You are really an asset to Miway

MiWay Insurance
MiWay Insurance's reply20 Apr 2017, 14:15
Official

We couldn't agree more. Thanks for the positive review!

Best regards,
The MiWay Team

LM
Lazzy M's update28 Apr 2017, 11:14
Reviewer Update

Thanks to Asisipho Ntwanambi, my rewards will be paid out. All I can say to Miway management is 'Look after this lady', she knows how to deal and resolve client's problems. Thank you Asisipho

MiWay Insurance
MiWay Insurance's reply28 Apr 2017, 11:33
Official

We'll be sure to. Thanks again for the great feedback for Asisipho!