Refusal to pay claim

Absolutely terrible experience with MiWay.

Since Monday, 8 June 2026, I have been waiting for a call back from the broker regarding my hijacking claim from May 2026. It is now Wednesday, 10 June 2026, and I am still getting conflicting information. One person tells me the claim has been settled, but then the same person says it will not be settled, and then they claim they know nothing about previous conversations regarding payment. He doesnt seem to know what is going on.

What they never forget, however, is debiting my account for monthly premiums. If a payment is missed, they are quick to call and demand their money. But when it comes to paying a legitimate claim, there is always a problem.

I was hijacked, beaten, held at gunpoint, and stabbed in my hand. The entire experience was traumatic enough, yet I have had to deal with constant confusion and poor communication from MiWay afterward. To make matters worse, I had to inspect my hijacked vehicle at my own cost.

It feels like MiWay attracts customers with cheaper premiums but makes the claims process unnecessarily difficult. If I had died during the hijacking, all the money I have paid in premiums over the years would have meant nothing to me.

I have also had issues with a house insurance claim. The assessor, Experience, advised that the full value of my ****** phone from 2019 to 2026 would be paid out. Later, this was changed to only half the amount, and even after that, nothing happened.

Poor communication, broken promises, conflicting information, and very little consideration for customers who have already suffered traumatic events. I would not recommend MiWay based on my experience.