LH
Llowayne H

1 reviews | Active since Mar 2015

27 Jun 2017, 17:29

Refusal to cancel policy

<p>I bought a new vehicle and had to take out insurance before leaving the dealership. I took out a policy with MiWay on 24 May 2017, because they were the only company that responded to my request. The next day I started shopping around for a better policy with less access. I found one and cancelled the policy with MiWay. I have also told the MiWay consultant that I want to cancel the policy with immediate effect even though I have already paid for the month of June and paid the admin fee.</p> <p> </p> <p>TO my surprise and disappointment they deducted another month premie When I called them this morning, 27 June the consultant told me that they can not reverse the payment as the fee has already been paid and I am covered until the end of July. I told him that I have already cancelled the policy at the end of May already. Currently I am doudle insured and MiWay refuse the refund me.</p> <p> </p> <p>This happened 3 years ago as well when I sold me vehicle and they continued to deduct the premie even though I cancelled with them. I mean, how can I pay for motor vehicle insurance if I do not even have a vehicle and was forced to withdraw the money from my account in order the policy to lapse which left a negative mark on my credit profile.</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply27 Jun 2017, 21:55
Official

Thanks for your note - we have passed it on to our Client Services team and someone will be in touch with you first thing tomorrow morning!

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply29 Jun 2017, 08:32
Official

Please accept our sincere apology for the lapse in service you have experienced.

Thelma has been in touch to confirm cancellation of your policy and to confirm that we need to refund you.

Please don’t hesitate give us a call if there's anything else we're able to help with.

Kind regards,
The MiWay Team