1 reviews | Active since Feb 2014
Refusal to cancel policy
I called Miway to cancel my short-term policy and the call centre agent made this extremely difficult. I am well aware of retention strategies used to persuade clients to stay but I have to say this was done is a rather ************ly. Also I was told that I need to wait 1 month before I cancel and I know that according to CPA I can cancel within 24 hours! In fact, according to the ombudsman website \if you want to cancel "immediately\"""
Good day Leeanne
Thanks for bringing this to our attention and for giving us a chance to investigate what went wrong! We have passed your feedback on and we assure you of our commitment to improve our service delivery - thanks to your feedback.
Inno has since been in touch to discuss your concerns with you in more detail, and we’re sorry to hear that you’ve still decided to cancel your cover. Please don’t hesitate to give us a shout if you need any further assistance!
Kind regards,
The MiWay Team
Good day Leeanne
Thanks for bringing this to our attention and for giving us a chance to investigate what went wrong! We have passed your feedback on and we assure you of our commitment to improve our service delivery - thanks to your feedback.
Inno has since been in touch to discuss your concerns with you in more detail, and we’re sorry to hear that you’ve still decided to cancel your cover. Please don’t hesitate to give us a shout if you need any further assistance!
Kind regards,
The MiWay Team