Refusal to cancel my policy

I've had policy ***6 for one year. Two weeks ago, I cancelled the policy online. I then received a call from Patricia promising a better offer, and asked if I would consider staying with Miway if she lowered my premium. She promised to call me back with a better offer, but she never called. After waiting for a week, I decided to check the status of the policy online, only to find out that she had gone behind my back and reactivated it. I cancelled it again on 25/2/16 and then called Miway to verify the cancellation. The consultant could not cancel the policy and promised that Patricia would call me back. Patricia called on 25/2/16 at 08:39 while I was in theatre, I advised her that I could not talk for long but I wanted the policy cancelled because I didnt want to pay the premium for March. She promised that she was going to call at 13:00 but as usual she never called. I called again on 27/2/16 and I was promised that Patricia would call back, she never did. And today their debit order went through. I want my money back, and the evil policy cancelled coz I gave Miway more that 14 day notice of to cancel policy. They are *****ing clients' money through their delay tactics.