SD
Sibongile D
1 reviews | Active since Jun 2024
21 Jun 2024, 01:37
Refund. Policy Terminated
I’m absolutely disappointed in the service. On the 20th of May I was debited my premium and in fact it was not a debit date I had registered. Called in and enquired and they advised why they did they I then asked for a termination as intact yes iv been meaning to go back to my old car insurance. The guy confirmed my termination and sent me details via email. I then joined with my new insurance and advised them since I was already debited I was going to have cover until the 20 June so my new cover the other side should start as of 20 June. But nooooooo Miway has now debited a premium when I have cancelled my policy. What should happen with my new insurance.
A refund please.
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Replies (1)MiWay Insurance's replyOfficial
21 Jun 2024, 01:39It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply21 Jun 2024, 01:39
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
