1 reviews | Active since Jul 2015
Refund not received
tuesday i changed the cover cos the upgrade of the car, the agent said to me that i will be charged a pro rata until the next premium goes of then i accepted and she said that i will be refunded, then this morning i saw that the pro rata was debited out of my account but no refund, i have been with mi way for more than 3 years without complaint, so the online chat agents cant answer or help me they put me on hold knowing that the chat will go off ( nice strategy to ignore me) so i am starting to doubt you, things are not done mi way, Agent said they will call me after investigating but i know its just to get rid of me( i am waiting for the refund)
We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver. An agent will be in contact with you shortly to discuss your concerns.
Kind regards,
The MiWay Team
Best regards,
We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver. An agent will be in contact with you shortly to discuss your concerns.
Kind regards,
The MiWay Team
Best regards,
Please accept our sincere apology for not getting things right initially and for any frustrations caused - we assured you that this is not the MiWay way. Seipati has since been in touch to credit the amount to your next debit and we appreciate the chance given to assist.
Please don’t hesitate to give us a call if there's anything else we're able to help with.
Kind regards,
The MiWay Team
Best regards,
Please accept our sincere apology for not getting things right initially and for any frustrations caused - we assured you that this is not the MiWay way. Seipati has since been in touch to credit the amount to your next debit and we appreciate the chance given to assist.
Please don’t hesitate to give us a call if there's anything else we're able to help with.
Kind regards,
The MiWay Team
Best regards,