Refund Not Processed After Policy Cancellation- ***

I am extremely disappointed with the service I’ve received regarding the cancellation of my insurance policy. I cancelled my policy because I no longer have the insured vehicle, and I was informed that the cancellation was successfully processed. I was also promised that my refund would be paid within 3 working days. However, more than 12 days have now passed and I have still not received my refund. I have called multiple times for an update and was told that the consultant who handled my cancellation is on leave — which should not delay the resolution of my query. To make matters worse, an additional debit was processed from my account after the cancellation, even though there was no vehicle to cover and no explanation provided for this charge. This situation is unacceptable. I expect: Immediate refund of all amounts owed to me, including the incorrect debit. Written confirmation that my policy is fully cancelled and no further debits will occur. An apology and explanation for the delay and inconvenience caused. Please treat this matter as urgent and confirm resolution within 48 hours.