Refund issues

So unhappy with this insurance company now and i haven't even been with them for two weeks. I was debited twice for my one car and requested a refund. It has taken a week now and apparently the representative who requested the rufund made a mistake on the amount and now i need to wait another week. If i did not phone in to ask what is going on, no one would have even picked up that there was a problem. If i have so many issues with just a normal refund i dont want to know how much of a hassle a claim will be. Already want to leave them and look for something else.