Refund delayed, infant has no diapers and formula.

I am extremely disappointed with MIWAY. My debit order is scheduled for the last day of the month as per my salary date, my account was debited on the 25th an entire week earlier, bare in mind the funds are meant to last and carry my household through till pay day. I needed to purchase electricity, diapers and formula. I was so livid when I reached the till trying to swipe for the baby's necessities only to find i have insufficient funds in my account due to the MIWAY collection.

I requested a call back through their website spoke to an agent who processed the refund (p*** Nokuthula Mabogaone). She sympathize with me en stated that she doubt the money will be returned the same day as it was 3pm, however, the money will definitely be paid on the 26/7/25. I tried requesting a call back through their website again which I discovered my number is blocked. I requested through WhatsApp a call back from a manager, which took place. The manager then said the department is closed and won't be able to process the refund. I was so disappointed and lost for words I wanted to swear and scream since I now have to run around to try and borrow money as a result of their incompetence. I now have to resort to borrowing funds and pay interest, so unfair and disheartening the fact that they simply just cannot assist you, meanwhile my baby is crying and I have to look for alternative ways to get the necessities.