Refund bad turn around time

They took today's to refund me, I told them exactly what I want and they just play delay games on my request. It's Month end what's the use of refund because they are going to run the debit tonight. Your delay tectonics didn't solve my problem but went back to what they wanted to do. 1.They wanted to credit my next month premium of which I didn't want that. 2.When they have batch run problem at the client expenses what problem is that? 3.Lack of communication I am totally disappointed on your services, you don't put client requests as priority and understand the requirements. You only provide service that you think will make a client happy without understanding what they want.