nM
nyiko M
1 reviews | Active since May 2013
11 Oct 2016, 10:48
Refund
<p>I had an accident earlier this year. Miway towed my car to SMD and when my claim was declined, i realised that my AMG mats were missing. I immediately notified the assessor of my claim, he said i only had to get a quote from the dealer and they will refund me. I have fixed the vehicle and bought new mats. I also sent the invoice for the mats to Phineus Makholoane at Miway in August. Everytime i call him, he promises to get back to me and he never does. It has been 2 months since i have sent an invoice to him and still waiting for my refund.</p>
Helpful (0)
Replies (2)0
Replies (2)
MiWay Insurance's replyOfficial
11 Oct 2016, 11:49Thank you for your comments and apologies for the lack of service you experienced! We’ll get an assessor to get in touch to discuss your concerns.
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's reply11 Oct 2016, 11:49
Official
Thank you for your comments and apologies for the lack of service you experienced! We’ll get an assessor to get in touch to discuss your concerns.
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's replyOfficial
12 Oct 2016, 12:02Dear Nyiko,
We’re so sorry for letting you down initially and we’ll be sure to pass your feedback on to all involved to make sure this never happens again!
Gerhard has since called to discuss your concerns with you in more detail and he has also explained what to expect moving forward. Please give us a shout if you need any further assistance!
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's reply12 Oct 2016, 12:02
Official
Dear Nyiko,
We’re so sorry for letting you down initially and we’ll be sure to pass your feedback on to all involved to make sure this never happens again!
Gerhard has since called to discuss your concerns with you in more detail and he has also explained what to expect moving forward. Please give us a shout if you need any further assistance!
Kind regards,
The MiWay Team
Best regards,