Refund

So on the 2nd of December 2021 i received an sms that there was a banking error should i receive an sms that my payment was not successful i should ignore because all is well . Fine on the 4th of December 2021 they debited my account again amount R1.547 thats my monthly premium so now am double debited. Immediately on monday i sent an email they asked me to send my bank statements i did send to Nokwazi but she didn't acknowledged i followed up on online chat spoke to Thabi she said the matter has been escalated on the 7th of December and 8th i followed up again Ramsy confirmed the matter has been escalated mind you same answer then Friday i insisted i need to chat to the manager Thabi confirmed my refund will reflect on the 10th . The 10th of December 2021 nothing in my account i followed up with Kitlano she said the same thing did you send your bank statement and they have escalated the matter am furious am stuck can't pay my bills i was disconnected. Everytime i go online they immediately disconnect me. I don't know what i need to do in order for me to get my refund and i have been a loyal customer for 3 years am regretting every minute.