aI
alida I
1 reviews | Active since Mar 2015
08 Mar 2015, 05:56
ref. Miway Bad service R9-79CT-01.
Miway chooses not to respond with help to a call made to their company during an emergency. We received a sms and call stating that a truck is on it's way but never arrived. Promises was made for feedback but never happened. Time of call to miway about 12 midnight with sms and call 35min later and then after that nothing from miway again. Miway explained the truck will come from very far and extra money will be charged. If not willing to pay extra the waiting time will be extended. Still no truck. After 5 hours we follow up being iritated we learned the call was never forwarded to towing company. VERY BAD MIWAY!
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Replies (1)MiWay Insurance's replyOfficial
10 Mar 2015, 16:15Hello alidainggs,
We need to unconditionally apologise for the lack of service you experienced from our emergency roadside assistance team - Riette has been in touch with the service provider to understand what happened.
Johann has in the interim called to apologise and we urge you to call us should you need any further assistance!
Kind regards,
The MiWay Team
We need to unconditionally apologise for the lack of service you experienced from our emergency roadside assistance team - Riette has been in touch with the service provider to understand what happened.
Johann has in the interim called to apologise and we urge you to call us should you need any further assistance!
Kind regards,
The MiWay Team
MiWay Insurance's reply10 Mar 2015, 16:15
Official
Hello alidainggs,
We need to unconditionally apologise for the lack of service you experienced from our emergency roadside assistance team - Riette has been in touch with the service provider to understand what happened.
Johann has in the interim called to apologise and we urge you to call us should you need any further assistance!
Kind regards,
The MiWay Team
We need to unconditionally apologise for the lack of service you experienced from our emergency roadside assistance team - Riette has been in touch with the service provider to understand what happened.
Johann has in the interim called to apologise and we urge you to call us should you need any further assistance!
Kind regards,
The MiWay Team
