PvdW
Pieter van der Westhuizen

1 reviews | Active since Mar 2015

02 Mar 2015, 12:30

Reduced premiums - Super efficient and usable

I received my annual revised policy schedule and I was not content with the current cover any longer as my risk profile had been lowered in the meantime. <br> <br> I got on the on-line chat with a MiWay consultant (Carol Madalane) who managed to lower the premium as much as they were able. They also added a cellphone cover to my policy over chat which is extremely convenient as it bypasses the communication issues over the phone such as having to repeat something 5 times before the consultant has the correct info and visa verse.<br> <br> I later got a couple of quotes from other insurers who managed to give me very good quotes and I reverted to the MiWay on-line chat to discuss a lowering of my premium to meet these new quotes. A consultant put me through to a senior advisor (Phumeza Nkosi) who had a look at my quotes and ended up beating equivalent quotes that I got from notoriously cheap insurers. <br> <br> I am extremely satisfied with the service I got today and I am glad I get to stay with MiWay as they really are a very user-friendly insurer in this day and age.<br> <br>

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Replies (1)
MiWay Insurance
MiWay Insurance's reply02 Mar 2015, 16:28
Official
Hello ****** Pete,

This is such a fantastic compliment and we're so glad to hear that you've decided to stay with us. Thanks for giving us another chance and thanks for the wonderful feedback. We'll be sure to show both Carol and Phumeza the recognition they deserve!

Kind regards,
The MiWay Team

Best regards,